Ask the Ancients
Refund Policy
Last updated: 2 September 2026
We would rather you try the free tier for as long as you like than pay and regret it. If you do subscribe and it isn’t right, this is how refunds work. Payments are processed by Dodo Payments, our merchant of record; refunds are issued through them to your original payment method.
1. First subscription — 7-day guarantee
If you are unhappy with your first paid subscription for any reason, email support@asktheancients.app within 7 days of the first charge and we will refund it in full. No form, no argument.
2. Renewals
Renewal charges are generally not refundable, because you can cancel at any time before renewal and keep access until the period ends. If a renewal charged when you believe it shouldn’t have (for example, you cancelled before the renewal date, or a billing error occurred), contact us within 7 days and we will make it right.
3. Cancelling
Cancel any time from the subscription management link in Settings (or via the Dodo Payments customer portal). Cancelling stops future charges; your paid features remain active until the end of the period you already paid for. No partial-period refunds are given for unused time after the guarantee window.
4. Annual plans
Annual subscriptions carry the same 7-day guarantee from first charge. After that window, an annual plan can be cancelled to prevent renewal but the current year is not refunded pro-rata, except where required by law.
5. Service failures
If an extended outage or a fault on our side materially prevented you from using paid features, write to us — we will extend your subscription or refund the affected period at our discretion, whichever you prefer.
6. How to request
Email support@asktheancients.app from the address on your account with the word “refund” in the subject. Refunds are processed through Dodo Payments and typically reach your payment method within 5–10 business days.
Nothing in this policy limits rights you have under the consumer-protection laws of your country.